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Deloitte Hiring 2024, 2023, 2022, 2021 Batches for GTL Intela Support - App Support - Analyst

Deloitte Hiring 2024, 2023, 2022, 2021 Batches for GTL Intela Support - App Support - Analyst

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JOB DETAILS
Company Deloitte
Role GTL Intela Support - App Support - Analyst
Batch 2024, 2023, 2022, 2021
Education Any Bachelor’s degree
Salary 3 LPA - 10 LPA
Last Date Apply Asap
Location Hyderabad
More 2022 Batch Job Updates CLICK HERE
More 2023 Batch Job Updates CLICK HERE
More 2024 Batch Job Updates CLICK HERE
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JOB DESCRIPTION:
Qualifications

·         Any Bachelor’s degree with knowledge of computer science, computer engineering, technical L1 trouble shooting (or) related field.

0–2 years’ experience
Excellent Customer service (Phone / Chat / Emails)
Excellent spoken English Language proficiency
Proficient with MS-Office applications
ServiceNow experience preferred
Azure experience preferred
Exposure to application support, ITIL framework etc.
Excellent written & verbal skills
Customer Service experience
The ideal candidate should:

·         Comfortable to work in 24*7 environment (rotating shift changes up to every month):

·         Have passion on technical knowledge learning and be a quick learner

·         Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner

·         Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained

·         Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and    adjusting to changing business demands

·         Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.

·         Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.

·         Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.

·         Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.


Ø 5:30 AM – 2:30 PM IST,

Ø  2:00 PM – 11:00 PM IST

Ø  9:00 PM – 06:00 AM IST

Technical Requirements:

Any Graduate
0-1 year experience
Excellent Customer service (Phone / Chat / Emails)
Excellent spoken English Language proficiency
Proficient with MS-Office
ServiceNow experience preferred
Exposure to application support, ITIL framework etc.
Excellent written & verbal skills
Customer Service experience
Ø   Comfortable to work in 24*7 environment

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