Deloitte Hiring 2024, 2023, 2022, 2021 Batches for GTL Intela Support - App Support - Analyst
JOB | DETAILS |
---|---|
Company | Deloitte |
Role | GTL Intela Support - App Support - Analyst |
Batch | 2024, 2023, 2022, 2021 |
Education | Any Bachelor’s degree |
Salary | 3 LPA - 10 LPA |
Last Date | Apply Asap |
Location | Hyderabad |
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More 2023 Batch Job Updates | CLICK HERE |
More 2024 Batch Job Updates | CLICK HERE |
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JOB DESCRIPTION:
Qualifications · Any Bachelor’s degree with knowledge of computer science, computer engineering, technical L1 trouble shooting (or) related field. 0–2 years’ experience Excellent Customer service (Phone / Chat / Emails) Excellent spoken English Language proficiency Proficient with MS-Office applications ServiceNow experience preferred Azure experience preferred Exposure to application support, ITIL framework etc. Excellent written & verbal skills Customer Service experience The ideal candidate should: · Comfortable to work in 24*7 environment (rotating shift changes up to every month): · Have passion on technical knowledge learning and be a quick learner · Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner · Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained · Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands · Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind. · Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance. · Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities. · Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes. Ø 5:30 AM – 2:30 PM IST, Ø 2:00 PM – 11:00 PM IST Ø 9:00 PM – 06:00 AM IST Technical Requirements: Any Graduate 0-1 year experience Excellent Customer service (Phone / Chat / Emails) Excellent spoken English Language proficiency Proficient with MS-Office ServiceNow experience preferred Exposure to application support, ITIL framework etc. Excellent written & verbal skills Customer Service experience Ø Comfortable to work in 24*7 environment