Deloitte Offcampus Bulk hiring 2024,2023 and 2022 batches for Service Desk-IT| Deloitte Offcampus Drive 2024

Deloitte Offcampus Bulk hiring 2024,2023 and 2022 batches for Service Desk-IT| Deloitte Offcampus Drive 2024

JOB	DETAILS
Company	Deloitte
Role	Service Desk-IT
Batch	2024/2023/2022
Education	BCA/BSc/BCom (Non BTech)
Salary	5.3LPA- 7LPA
Last Date	Apply ASAP
Location	India
More 2022 Batch Job Updates	CLICK HERE
More 2023 Batch Job Updates	CLICK HERE
More 2024 Batch Job Updates	CLICK HERE
For Daily Job Updates	CLICK HERE

Job description:

Roles & Responsibilities:

·       Entry level role with min of 6 month to 3 years of experience.

·       Respond to customer inquiries through multiple channels - Phone, chat and web tickets.(calls, webforms, emails, chats and voicemails).

·       Developing a higher level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service

·       Communicate (verbal and written) with customers from different countries and cultures (Americas, EMEA, APAC)

·       Recording, diagnosing, troubleshooting, resolving incidents and service requests based on a defined scope of support.

·       Strive to achieve client satisfaction while maintaining technical accuracy and efficiency with adherence to contact quality guidelines.

·       Stay up to date with outage, knowledge update alerts that are communicated on a need basis.

·       Responsible to resolve assigned incident/problems, displaying clear understanding of SLA and Incident lifecycle.

·       Reporting and updating supervisors for daily progress and guidance on assignments and concerns.

·       Demonstrate flexibility in working in different shifts (24x7 operations) and Developing a high level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service

APPLY NOW