Teleperformance WalkIn Drive For Freshers - Hyderabad | 15th Nov - 24th Nov
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JOB DESCRIPTION:
0 - 3 years 50,000-3 Lacs P.A. Hyderabad/ Secunderabad,Telangana Time and Venue 15th November - 24 November , 11.00 AM - 3.00 PM Teleperformance Global Services Private Limited, 2nd Floor, Legend platinum Building , Next to Rainbow hospital, Kondapur. Contact - Harshit, Praveen ( 07673972445 ) Dear Candidate, Please find below Job Description Level: Agent level. Transport : 2 Way cab Shifts : 24/7 Window(US Shifts) Salary : Fresher: 2.40LPA , Exp: Up to 3.20 LPA (Max) Work Location : DLF Building Rounds Of Interview : HR, Ops, Versant Written test. Internal Job Title Associate Technical Support Engineer Experience Range 0 to 2 Years of exp into BPO Domain only. Category Technical Support/customer supportResponsibilities: Supporting customers contacting for technical assistance with network through LAN, WIFI, Mobile, Television, Routers and Computers. Diagnose and troubleshoot various complex technical issues, using the available knowledge articles and framework abiding by the clients policies and procedures. Track unresolved issues through to resolution, within agreed time limits Properly escalate and follow up unresolved issues to appropriate internal teams. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. The ability to think logically. Strong customer focus. Respond quickly to customer requests/needs to maintain a high level of customer satisfaction. Maintain individual performance towards client KPIs. Willing to work 24/7 with rotational off's ( US Shifts ) Undergraduate with Exp and Freshers with Graduate in Any stream. POC Details: 1. Praveen- 8008393649 2. Harshit- 7673972445 Role: Technical Support - Non Voice Industry Type: BPO / Call Centre Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate
