HCL Offcampus hiring 2022, 2023 Batches for Process Associate | HCL Offcampus Drive 2023

JOB	DETAILS
Company	HCL Tech
Role	Process Associate
Batch	2022, 2023
Education	Any Graduation
Salary	3 LPA - 4.5 LPA
Last Date	Apply Asap
Location	Chennai, Tamil Nadu, India
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JOB DESCRIPTION:

HCLTech - hiring for the Fresher (Only 2022 & 2023 Passed out)

Chennai, Tamil Nadu, India / Location: Sholinganallur/ Full-Time
Contact HR: Harish K / Indrakumar M

Email ID: harish-k@hcl.com / indrakumar.m@hcl.com


Roles and Responsibilities:

- Excellent Communication to handle International clients.
- Adhere to TAT and accuracy, report out daily performance and update all performance logs and Report KPI's/SLA's as per agreed timelines.
- Perform assigned activities as per defined timelines and accuracy parameters of the process.
- Excellent communication abilities
- Having Knowledge on O2C
- Invoice management, Order Management, Collections and Dispute Resolution
- Handling customer calls/O2C Helpdesk/emails
- Exposure into Helpdesk metrics
- Preferably SAP (including invoicing, contracts, workflows)
- Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key


responsibilities would include: -


- Attend customer calls, emails, chat
- Attend customer requests
- Request for a price quotation
- Checking product availability for a certain point in time
- Checking order status
- Request for information about account status and outstanding payments
- Request an account statement, a copy of an invoice or delivery document
- Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry
- Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
- Report out daily performance and update all performance logs
- Preferable: Graduate/Masters in Finance or accounting

   

Desired Candidate Profile
1. Freshers with good English Communication is Mandatory

2. Qualification Graduation compulsory (Without any standing arrears)

3.- Diploma are not eligible

4. Shifts should be flexible with any shift (Night / Rotational)

5. Work Location: Sholinganallur ELCOT Chennai

6. Rounds of interview: HR Screening, Versant Test and Operations Interview

7. Versant Test - Bring your wired Head phones with you to take up the versant test

Perks and Benefits:
1. Cab provided (chargeable)
2. International Trainers
3. World class exposure
4. Excellent working environment

APPLY NOW(link)