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Accolite hiring 2022, 2023 Batches for IT Support Intern | Accolite Internship Drive 2023

Accolite hiring 2022, 2023 Batches for IT Support Intern | Accolite Internship Drive 2023

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JOB DETAILS
Company Accolite
Role IT Support Intern
Batch 2022, 2023
Education B.Tech/BCA/B.Sc./M.Tech/MCA/M.Sc degree
Salary ₹ 15,000 - 20,000 per month
Last Date Apply Asap
Location Hyderabad, Telangana, India
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JOB DESCRIPTION:
IT Support Intern

Selected intern's day-to-day responsibilities include:

1. Diagnose and resolve basic technical issues

2. Be the first point of contact for customers seeking technical assistance over the phone, email, or chat

3. Perform remote troubleshooting through diagnostic techniques and pertinent questions

4. Determine the best solution based on the issue and details provided by customers

5. Walk the customer through the problem-solving process

Requirements:

1. Excellent communication skills (reading, writing, speaking)

2. Open to 24/7 work environment and rotational shifts

3. B.Tech/BCA/B.Sc./M.Tech/MCA/M.Sc degree

4. Year of passing- 2022/2023

5. Good understanding of ITIL (Incident Management)

6. Good understanding of active directory (for ex:- password resets), software troubleshooting, etc.

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