Zycus hiring 2022, 2021 Batches For Technical Support Executive

JOB	DETAILS
Company	Zycus
Role	Technical Support Executive
Batch	2022, 2021
Education	BE/ B.Tech /M.TECH / ME
Salary	6 LPA
Experience	0 - 1 Year
Last Date	Apply Asap
Location	Bengaluru
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JOB DESCRIPITON

As a Technical Support Executive at Zycus, you will:

Be part of a 24/7 support team supporting Zycus's Source-to-Pay procurement suite
Be the first point of Contact for Customers having queries/ issues related to Zycus products
Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
Evaluate and suggest innovative solutions and workarounds for customer requirements
Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Job Requirement

Engineering Graduate (B.E./B.Tech) in CS/IT/Electronics
Experience Level: 0-1 years
Strong written and verbal communication skills.
Willingness to work in Shifts
Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
Ability to collaborate with various internal and external stakeholders
Ability to multitask, learn, execute and excel
Understanding of Supply chain operations, e-procurement tools, Incident Management Tools & knowledge of ITIL concepts will be an added advantage