Hexaware Technologies Limited hiring 2023 Batch For Trainee - Infrastructure Management Support (IMS), Mumbai/Pune/Chennai & Noida
| JOB | DETAILS |
|---|---|
| Company | HEXAWARE |
| Role | Trainee - Infrastructure Management Support (IMS) |
| Batch | 2023 |
| Education | Graduates - BSc (CS/IT/Electronics, EEE, Circuital) & BCA |
| Salary | 3.00 LPA & 15k for 3 months stipend amount |
| Experience | Not Required |
| Last Date | 16 January 2023 10:00 AM |
| Location | Mumbai/Pune/Chennai & Noida |
| Service Agreement | 2years -2 Lakhs |
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JOB DESCRIPTION
1. Excellent verbal and written communication in English is a must.
2. Should have basic knowledge of ITIL process and international Client handling over the phone and email
3. Meet established service level metrics for call response, technical support, and customer service.
4. Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications.
5. Log Incidents/call tickets into the Ticketing tool, and monitor incoming customer ticket queues for assignment, follow-up, and resolution.
6. Follow and complete IT Service desk opening and closing checklists.
7. Research and update the knowledge base for solutions that can be used to provide first call or contact resolution.
8. Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer, and basic network troubleshooting.
9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc. (Optional) to troubleshoot and resolve end-users laptops, and desktops.
10. Provide follow-up service to End-users to ensure that the service provided by Help Desk has addressed their needs in a timely and efficient manner 11. Candidates should be open to work in 24*7 shifts.
11. Candidates should be open to work in 24*7 shifts environment ,
