Hexaware Offcampus hiring 2023 Batch for Trainee - Infrastructure Management Support (IMS) Role 

JOB	DETAILS
Company	Hexaware
Role	Infrastructure Management Support (IMS)
Batch	2023
Education	BSc (CS/IT/Electronics,EEE,Circuital) & BCA
Salary	3 LPA
Experience	Not Required
Last Date	24 January 2023 10:00 AM
Location	Mumbai/Pune/Chennai & Noida
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JOB DESCRIPTION                                                    

• Excellent verbal and written communication in English is must
• Should have basic knowledge on ITIL process and international Client handling over the phone and email
• Meet established service level metrics for call response, technical support and customer service
• Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
• Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
• Follow and complete IT Service desk opening and closing checklists
• Research and update knowledge base for solutions that can be used to provide first call or contact resolution
• Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
• Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
• Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
• Candidates should be open to work in 24*7 shifts environment
• Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive

• Academic Criteria 60% or 6 CGPA and above throughout in 10th, 12th and Graduation No Live backlogs at the time of registration
• Year of Passing 2023 Pass out
• Qualification: 1. Graduates BSc (CS/IT/Electronics, EEE,Circuital) & BCA
• Work Location Mumbai/Pune/Chennai & Noida 

CLICK HERE TO APPLY