Master Card hiring Freshers for product support Engineer
| JOB | DETAILS | |
|---|---|---|
| Company | Master Card | |
| Role | Product Support Engineer | |
| Batch | 2022, 2021, 2020, 2019 | |
| Education | ME, M.Tech, BE, B Tech | |
| Salary | 4 LPA - 9 LPA | |
| Experience | 0 - 6 Years | |
| Last Date | Apply Asap | |
| Location | Chennai | |
| More 2022 Batch Job Updates | CLICK HERE | |
| More 2023 Batch Job Updates | CLICK HERE | |
| For Daily Job Updates | Follow Us On Instagram |
JOB DESCRIPTION
Responsibilities of the Candidate:
- Perform L1 Application Support services on a 24x7x365 basis
- Email Based Alert Monitoring - Initial response & triage of alerts using SOP
- Validation of CRQ’s using Alerts or Dashboards
- Application Performance and Monitoring using Dashboards
- Problem Ticket creations & follow-ups for Alerts reductions
- Alerts/Volumetric reporting (Bi-weekly, Monthly)
- Participation in TRT/Bridge calls for Critical alert resolution
- Soft Skills & Situation Management over the phone call
- Contribution in Knowledge Management - create/update new or existing SOP
- Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
- Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix
Requirements:
- Bachelor’s Degree or equivalent work experience.
- Basic understanding of UNIX scripting
- Experience on batch scheduling & Monitoring
- Basic understanding of SQL/Oracle or any other relational database
- Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
- Effective problem and troubleshooting skills
- Knowledge of ITSM best practices
- Effective written and verbal communication skills
- Effective interpersonal skills
