Wipro hiring 2022, 2021 Batches For System Engineer Role

Role: System Engineer

Salary: 3.6 LPA

Job Description:

Excellent communication abilities, including the capacity to empathise with, calm down, and handle irate customers.
Technical expertise in operating system troubleshooting
Having problems and a desire to learn new technologies
Windows, Outlook, Teams, and Citrix troubleshooting VDI, VPN, security software, etc. over remote assistance
Immediately return incoming calls and emails from customers.
Take care of and address client issues.
Issues should be identified and escalated as necessary to supervisors.
Customers should receive product and service information.
Utilizing the resources at hand, conduct the necessary research and present the consumers with a solution.
Use the appropriate software to investigate, identify, and resolve customer complaints.
Send calls and tickets to the domains and resources that can support the user the best.
Record every call detail in accordance with standard operating practises.
Identify, record, and notify the management team of any patterns in customer calls.