Teleperformance WalkIn Drive For Freshers - Hyderabad | 15th Nov - 24th Nov

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JOB DESCRIPTION:

0 - 3 years
50,000-3 Lacs P.A.
Hyderabad/ Secunderabad,Telangana
Time and Venue
15th November - 24 November , 11.00 AM - 3.00 PM
Teleperformance Global Services Private Limited, 2nd Floor, Legend platinum Building , Next to Rainbow hospital, Kondapur.
Contact - Harshit, Praveen ( 07673972445 )


Dear Candidate,

Please find below Job Description

Level: Agent level.
Transport : 2 Way cab
Shifts : 24/7 Window(US Shifts)
Salary : Fresher: 2.40LPA , Exp: Up to 3.20 LPA (Max)
Work Location : DLF Building
Rounds Of Interview : HR, Ops, Versant Written test.

Internal Job Title

Associate Technical Support Engineer

Experience Range
0 to 2 Years of exp into BPO Domain only.

Category

Technical Support/customer support

   

Responsibilities:


Supporting customers contacting for technical assistance with network through LAN, WIFI, Mobile, Television, Routers and Computers.


Diagnose and troubleshoot various complex technical issues, using the available knowledge articles and framework abiding by the clients policies and procedures.


Track unresolved issues through to resolution, within agreed time limits


Properly escalate and follow up unresolved issues to appropriate internal teams.


Ensure all issues are properly logged.


Prioritize and manage several open issues at one time.


The ability to think logically.


Strong customer focus.


Respond quickly to customer requests/needs to maintain a high level of customer satisfaction.


Maintain individual performance towards client KPIs.


Willing to work 24/7 with rotational off's ( US Shifts )


Undergraduate with Exp and Freshers with Graduate in Any stream.


POC Details:


1. Praveen- 8008393649

2. Harshit- 7673972445


Role: Technical Support - Non Voice
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
Education
UG: Any Graduate

APPLY NOW(link)